Return and Refund Policy

 Automotive
Automotive
Retails
Retails
Ready to Business

Payments Made Simple

Elevate your business with Kokipay payment solutions for EFTPOS, Tap on Mobile and FREE POS.

Kokipay Payment Ternimal

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

* Gift cards and Vouchers
* Downloadable software products
* Installation and Shipping Cost

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kokipay.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kokipay.com and send your item to: Suite 5, Unit 4/7 Curban St, Underwood QLD 4119.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Suite 5, Unit 4/7 Curban St, Underwood QLD 4119.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Some Facts About us

Clock
100
Lectures
Users Icon
200
Teachers
Presentation Icon
226
Projects done

eBook

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Template

A description of the resource being shared. Just a couple of sentences should be just right.

Download

PDF Document

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Infographic

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Guide

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Course

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Webinar

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Data sheet

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Video

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Blog post

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Whitepaper

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Case study

A description of the resource being shared. Just a couple of sentences should be just right.

Download

Resource name

A description of the resource being shared. Just a couple of sentences should be just right.

Download